Customer Service Associate Summary
Iron City Executives has been experiencing explosive growth and is looking for a talented individual to drive our customer service outreach program. This role is critical because it is our customer’s first impression of Iron City Executives.
Position: Full Time
- Establish strong person to person relationships with customers.
- Work closely with our Operations team and understand the complete installation process from beginning to end.
- Inform customers of the details and specifications on their project.
- Answer customer questions via phone, email, or social media.
- Follow up with New and Past customers to drive referrals and help close new business.
- Work closely with sales department to review client requirements.